See How We Compare

 
InsureShield Protection
 
Route
 
Shipsurance
Wait Period

No wait period for filling claims 

Must wait 7 days domestically / 20 days internationally after the last tracking update to file loss claims. Must wait 5 days after the package has been marked delivered for stolen/porch piracy packages

Must wait 20 days domestically / 40 days internationally to file USPS loss claims
Claims

Extended claims filing for porch piracy, loss, and damage with a 9-month window, and 90 days for concealed damage

Loss coverage when reported within 30 days after the last tracking update; porch piracy & damage coverage when reported within 30 days of delivery date

Claims for concealed damage must be reported within 15 days of delivery; 120 days for loss and damage claims
Branded Box Coverage

Coverage for branded boxes

No coverage for branded boxes 

No coverage for branded boxes 
Expedited Reshipment

Expedited reshipment covered 

Expedited reshipment NOT covered 

Expedited reshipment NOT covered 
Cosmetic Damage

Coverage for cosmetic damage 

Does NOT cover cosmetic damage

N/A
Shipping Intelligence

N/A

N/A

Insurance coverage is offered through UPS Capital Insurance Agency, Inc., a licensed insurance producer. All descriptions or illustrations of coverage are provided for general informational purposes only and do not in any way alter or amend the terms, conditions, or exclusions of any insurance policy or program.  Insurance coverage is not available in all jurisdictions or to all customers.   

Unless otherwise noted, all statistics used herein are derived from or based on information contained in the 2023 Platform Research, which is based on a compilation of two independent studies conducted by Evalueserve in December 2023 of 1,245 U.S. U.S. SMB owners and decision makers whose businesses report $250K - $100M in revenue.

The above comparison chart is provided for general informational purposes and does not in any way alter or amend the terms, limitations or exclusions of any insurance policy. Any questions about InsureShield Shipping Insurance should be directed to a licensed InsureShield specialist at capitalus@ups.com.

Are Shipping Losses Impacting Your Bottom Line?  

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Are Shipping Losses Impacting Your Bottom Line?  

Join us live on January 25 @ 1-2pm EST to learn about the revolutionary tool that will be the must-have for businesses in 2024.  Our experts will share how DeliveryDefense™ Address Confidence works, how AI powers the database behind the address confidence scores, and how customers like you are using it to help reduce shipping losses and deliver premium customer experience.

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Enhance Shipping Decisions with Delivery Intelligence

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Enhance Shipping Decisions with Delivery Intelligence

Unlock the advantages of DeliveryDefense™ Address Confidence scores when you use Parcel Pro® insured shipping services.

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Parcel Pro® Platform

Parcel Pro platform create a shipment screen

Parcel Pro® Platform

Effortlessly ship high-value items, whether domestically or internationally, using our user-friendly platform. With our DeliveryDefense™ Shipping Intelligence tools, leverage AI-powered address confidence scoring to help make smarter, safer shipping decisions in the US.

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Safer Shipping Made Simple

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Safer Shipping Made Simple

Access DeliveryDefense™ Address Confidence scores directly from the Parcel Pro shipping platform.

  • Use powerful data models to help determine the likelihood of a successful delivery to its destination.
  • For addresses with medium or low confidence levels, consider using alternate delivery locations like The UPS Store® locations to help enhance your delivery outcomes.
  • Enjoy a seamless process with scores that are easily accessible, right from the label creation screen.
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The Parcel Pro SMART Advantage

We work hard for your business—get extra peace of mind with Parcel Pro SMART benefits.

Proactive Shipment Monitoring & Fast Issue Resolution

Stay ahead of potential shipping disruptions with real-time tracking and rapid exception handling. You will no longer have to chase down lost or delayed shipments. SMART actively monitors all UPS small package shipments. This allows businesses to quickly resolve delays, lost packages, and other delivery issues before they impact customers.

Enhanced Visibility with Daily Updates & Data Insights

Gain complete transparency into your shipments with automated daily tracking updates and intuitive dashboards. SMART provides merchants with real-time shipment data, helping you make informed decisions and improve logistics efficiency.

Dedicated Tracking Support for Hassle-Free Shipping

Eliminate the frustration of dealing with lost or delayed packages alone. With SMART, your business will receive personalized support from a UPS Tracking Specialist. This ensures quick responses and hands-on assistance for shipment inquiries and resolutions.

Added Flexibility & Control Over Deliveries

SMART goes beyond basic tracking by providing proactive support that puts you and your customers in control. From address corrections and same-day delivery reattempts to missing package investigations and support for specific consignee instructions, SMART ensures every shipment stays on track. We also provide real-time estimated delivery times (ETAs), future delivery scheduling, and assistance with international shipments—making your shipping experience smarter, faster, and more reliable.

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    Peace of Mind with Proactive Tracking 

    You will no longer have to chase down lost or delayed shipments. SMART continuously monitors all UPS small package shipments, flagging issues early for faster resolution.

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    Time Savings with Hands-On Support 

    A dedicated UPS Tracking Specialist handles tracking updates, claims assistance, and exception resolution. This reduces the time you spend managing shipments and allows you to focus more on growing your business.

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    Improved Shipment Visibility & Insights 

    Businesses receive daily email updates and easy-to-use dashboards. This will give you a clear view of your shipping performance and help you make smart choices and improve logistics.

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    Faster Issue Resolution & Fewer Disruptions 

    SMART helps reduce disruptions by providing quick solutions for delivery problems. This includes address corrections, hold-for-pickup, and same-day reattempts.

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    Greater Control Over Deliveries 

    You have access to features like scheduling future deliveries, tracking packages, and getting international support. This helps create a smoother shipping experience for both you and your customers.

Get in Touch
Female using a calculator and a laptop at a desk
  • Checkmark Icon

    Proactive Shipment Monitoring & Fast Issue Resolution

    Stay ahead of potential shipping disruptions with real-time tracking and rapid exception handling. 

  • Checkmark Icon

    Enhanced Visibility with Daily Updates & Data Insights

    Gain complete transparency into your shipments with automated daily tracking updates and intuitive dashboards. 

  • Checkmark Icon

    Dedicated Tracking Support for Hassle-Free Shipping

    Eliminate the frustration of dealing with lost or delayed packages alone and receive personalized support from a UPS Tracking Specialist. 

  • Checkmark Icon

    Added Flexibility & Control Over Deliveries

    Make your shipping experience smarter and more reliable with real-time estimated delivery times (ETAs), future delivery scheduling, and assistance with international shipments.

Ready to get started? Reach out to our team and we'll guide you through the process that fits your business needs.

Female using a calculator and a laptop at a desk
  • Checkmark Icon

    Proactive Shipment Monitoring & Fast Issue Resolution

    Stay ahead of potential shipping disruptions with real-time tracking and rapid exception handling. 

  • Checkmark Icon

    Enhanced Visibility with Daily Updates & Data Insights

    Gain complete transparency into your shipments with automated daily tracking updates and intuitive dashboards. 

  • Checkmark Icon

    Dedicated Tracking Support for Hassle-Free Shipping

    Eliminate the frustration of dealing with lost or delayed packages alone and receive personalized support from a UPS Tracking Specialist. 

  • Checkmark Icon

    Added Flexibility & Control Over Deliveries

    Make your shipping experience smarter and more reliable with real-time estimated delivery times (ETAs), future delivery scheduling, and assistance with international shipments.

Get Started