Contact the UPS Capital^® office which offers Parcel Pro® Select services and we can discuss our service and set up an account for you. You can reach our team by phone +39 02 4527 9099 or email at risksolutionsit@ups.com. 

Services are offered through UPS.

You may request them directly from UPS or contact our support team to assist.

You can easily request a pickup through the UPS^® website, or you can contact our support team. 

You can process your shipment using a UPS^® approved shipping system.  

• An international waybill
• Commercial Invoice
• Bill of Lading
• Packing List
• Shipper’s Letter of Instructions (SLI)
• Certificate of Origin
• EEI/SED, also known as Electronic Export Information and Shipper's Export Declaration

A Commercial Invoice functions as a Bill of Sale between the seller and the buyer. The invoice shows country of origin, a full description of the product and its intended use, as well as its commercial value. One original and two copies are required for all international non-document shipments. 

To file a claim, please email our customer support at risksolutionsit@ups.com.

To process your claim in a timely manner, you will need to provide:

• A copy of your invoice or memo
• Photos of the shipment, packaging and label (for loss of contents and damages)
• Any supporting documents to help with your claim, including video footage, police report and more
• If you have a missing content claim or damage, the original carton, its contents and all packaging materials must be retained until the claim has been finalized and the adjuster has stated they may be disposed