File a Claim
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File a Claim

Have a problem with a package?  No worries. We’ll help you with the process. 

How Does the Claim Process Work?

Let’s take the stress out of shipping claims. Here’s how:

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1. Provide Some Details About the Package

Tell us about the package, including the tracking number, carrier, contents, and the value of the goods.

2. Support Your Claim With Additional Documentation

Items such as receipts, invoices and purchase orders can help support your claim.  Include photos for any damage claim.

3. File Your Claim

Email your claim and the team will get to work! 

 

Preventing Damage and Loss
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Preventing Damage and Loss

Shipping high-value goods can be a risky proposition. But following a few best practices can help reduce the risk of loss, damage, and fraud.  

FAQ